1. How to reach us
Email is the fastest way to reach customer service: support@getsportintelligence.com. We aim to reply within 2 business days [OWNER INPUT REQUIRED: confirm response-time commitment]. Include the email address on your account and, for billing issues, the date and amount of the charge. Billing questions go to billing@getsportintelligence.com.
[OWNER INPUT REQUIRED: business mailing address — publish only if required by applicable law; do not invent one.]
2. Billing and cancellations
Most billing tasks are self-serve: sign in and open Account → Manage Billing to update your payment method, view invoices, or cancel. Cancellations take effect at the end of the paid period — see the Subscription & Cancellation Policy. For anything else (double charges, failed payments, receipts), email us and we will help.
3. Accounts and sign-in
Forgot your password? Use the "Forgot password" link on the sign-in page. Locked out of your account email? Write to support@getsportintelligence.com from an address you can verify and we will sort it out. Please never send us your password.
4. Data, technical, and product questions
For questions about data sources, freshness, supported leagues, or running the platform on your own machine, email us or start with the Sports-Data Disclaimer and the FAQ.
5. Privacy requests
To access, correct, or delete personal information we hold, or to opt out of first-party usage measurement, see the Privacy Policy and email privacy@getsportintelligence.com.
6. Business contact
Partnership and media inquiries: partnerships@getsportintelligence.com.